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Wheelchair Services at Universal Studios

Wheelchair Services at Universal Studios

Universal theme parks strive to provide an enjoyable experience to all their visitors. Inclusive of those with mobility challenges, Universal Studios offers rental wheelchairs to guests. These are available on a first-come, first-served basis at the park's entrances. By providing this service, Universal ensures that guests who require assistance can navigate the park comfortably and access attractions with ease.

The process for renting wheelchairs at universal studios is straightforward. Guests can locate the wheelchair rental area near the main entrance upon their arrival. There, they will find various wheelchair options to accommodate different needs. The staff on site are trained to assist with fitting and provide information on navigating the park with a wheelchair. Additionally, Universal's accessibility services extend beyond wheelchairs, including attraction access tips and special accommodations for those with disabilities.


Universal's Accessibility Commitment

Does universal have wheelchairs? Universal is committed to ensuring a seamless and inclusive experience for all guests, including those who may require wheelchair assistance.

Wheelchair Accessibility

Universal theme parks provide accessible pathways and attractions for guests with mobility impairments. Attractions have designated wheelchair entrances, and many rides are equipped to allow guests to remain in their wheelchairs. Signage throughout the parks indicates the accessibility options available for individual attractions.

Rental Services

Guests can rent wheelchairs upon arrival at Universal parks. The rental services include:

  • Manual Wheelchairs: Available on a first-come, first-served basis.
  • Electric Conveyance Vehicles (ECVs): Guests must be 18 years or older to rent ECVs.
Rental Item Daily Rental Fee
Manual Wheelchair Please inquire for rates
ECV (Electric Wheelchair) Please inquire for rates

Prices and availability are subject to change, and advanced reservations are not accepted for wheelchairs and ECVs.

Wheelchair Rental Process

Visitors to Universal Studios can rent wheelchairs to ensure a comfortable and accessible park experience. The rental process is streamlined for convenience.

Rental Locations

At Universal Studios, wheelchair rental is available at the front gate upon entering the park, as well as at select locations throughout the park for convenience. Signage and park maps help guests locate these rental areas quickly.

Rental Costs

The cost of renting a wheelchair at Universal Studios is subject to change, but typically there are fixed daily rates with a refundable deposit. Prices are as follows:

  • Standard Wheelchair Rental: $12 per day
  • Refundable Deposit: $50 (returned upon wheelchair return)

Advanced Reservations

While Universal Studios offers wheelchair rentals on a first-come, first-served basis daily, visitors cannot make advanced reservations. They recommend arriving early to ensure availability, as wheelchairs are rented out quickly, especially during peak seasons.

Navigating Universal With a Wheelchair

Visitors with mobility impairments can navigate Universal theme parks with ease, as both the parks and their attractions are designed with wheelchair accessibility in mind. This includes accessible paths, accommodations for rides, and suitable facilities for dining and shopping.


Park Accessibility

Universal theme parks are committed to providing a comfortable experience for all guests. Wheelchair rentals are available on a first-come, first-served basis near the park entrances. Park maps highlighting wheelchair-accessible routes are also provided. Guests can expect:

  • Smooth, wide pathways for easy maneuverability
  • Accessible restrooms throughout the parks
  • Elevators and ramps complementing stairs and escalators

Ride Accessibility

When it comes to rides, Universal theme parks offer various levels of access. Detailed information is provided on each attraction's signage and on the official Universal app. Some key aspects include:

  • Transfer requirements: Some rides may require guests to transfer from their wheelchairs into the ride vehicle.
  • Ride vehicle modifications: Certain rides have modified seating to accommodate wheelchairs.
  • Attraction attendants present at each ride to assist with accessibility concerns

Dining and Shopping Access

Universal's dining and shopping venues are designed to accommodate guests using wheelchairs. Features include:

  • Designated wheelchair seating areas inside restaurants
  • Aisles wide enough for wheelchairs in shops and dining locations
  • Service counters at accessible heights for transactions

Guests are encouraged to approach any staff member if assistance is needed within dining or retail venues.

Additional Accessibility Services

Universal's commitment to accessibility extends beyond providing wheelchairs. Guests with specific needs can take advantage of a variety of services tailored to enhance their park experience.

Guest Assistance Cards

Guest Assistance Cards are offered to guests who may have difficulty waiting in conventional queue lines. These cards allow guests to receive a return time for attractions based on the current wait time.

Service Animals

Universal allows service animals at most locations throughout the parks. Service animals must remain on a leash or harness and under the control of their owner at all times. It is important for guests to check specific ride requirements, as not all attractions may accommodate service animals.

Assisted Listening Devices

Assisted Listening Devices are provided for guests with hearing disabilities. These devices amplify the audio in select attractions and can be obtained from Guest Services. A refundable deposit may be required for the use of an Assisted Listening Device.

Tips for a Smooth Experience

When visiting Universal Studios, individuals requiring wheelchairs will find their experience greatly enhanced by considering the best times to visit, planning their visit strategically, and being aware of accessible restroom locations.

Best Times to Visit

Universal Studios theme parks tend to be less crowded during weekdays, especially outside of holiday seasons and school breaks. Guests should consider visiting early in the morning or later in the evening to take advantage of shorter wait times for attractions and services.

Planning Your Visit

  • Obtain a park map highlighting wheelchair-accessible routes and attractions upon arrival.
  • Use Universal Studios' official app to stay updated on showtimes and attraction closures to maximize your visit.
  • Guests could also reserve wheelchairs in advance through Universal Studios' Guest Services to ensure availability.


Accessible Restrooms

Universal Studios provides accessible restrooms throughout the parks. They can be located using:

  • The park map, which indicates restroom symbols with wheelchair accessibility.
  • Universal Studios' mobile app, offering real-time updates and locations for all facilities, including restrooms.

Universal's Policy and Guest Responsibility

Universal theme parks offer wheelchair rentals to accommodate guests with mobility disabilities. The policies are clear and guest compliance is required for a smooth park experience.

Policy Overview

Universal theme parks provide wheelchair rentals on a first-come, first-served basis. Prices for wheelchair rentals are subject to change, but they generally require a refundable deposit in addition to the rental fee. Wheelchairs can be rented upon entering the park at designated locations.

  • Availability: Limited and subject to park capacity.
  • Designated Locations: Wheelchair rental areas near park entrances.
  • Rental Fee: Daily charge plus refundable deposit.
  • Return Policy: Wheelchairs must be returned to the rental location before park closing.

Responsibility of Guests

Guests who rent wheelchairs are responsible for the care and return of the equipment. They must adhere to park rules and guidelines for the safe operation of wheelchairs.

  • Care of Wheelchair: Keep in good condition; avoid damage or loss.
  • Safe Operation: Follow park rules regarding speed and caution in crowded areas.
  • Return: Ensure timely return to avoid additional charges.
  • Compliance: Guests must comply with all Universal park rules while using the wheelchair.

Contact Information and Resources

Visitors seeking information on wheelchair accessibility and rentals at Universal Studios can find assistance through Universal Guest Services and various online resources.

Universal Guest Services

Universal Guest Services provides support for guests in need of wheelchairs. Guests can contact them for inquiries and wheelchair rental services.

  • Phone: For immediate assistance, guests can call the Guest Services hotline.
  • In-Park Services: Stations are located throughout the park where staff can assist with rentals.
Service Location Contact Number
Universal Orlando Resort +1 407-224-4233
Universal Studios Hollywood +1 800-864-8377

Online Resources

Universal Studios offers a range of online resources to assist guests with disabilities, including those needing to rent wheelchairs.

  • Official Website: Detailed information regarding services, including wheelchair rental policies and prices, is easily accessible.
  • FAQs: The frequently asked questions section provides quick answers to common concerns.
  • Mobile App: Real-time park information and assistance are available through the official Universal Studios mobile app.

Accessibility Guides:


Universal theme parks demonstrate a strong commitment to inclusivity and accessibility by offering comprehensive services for guests with mobility challenges. With wheelchair rentals available on a first-come, first-served basis, well-equipped facilities, and a variety of additional accessibility services, Universal ensures that all visitors can enjoy their park experience to the fullest. The availability of Guest Assistance Cards, service animal accommodations, and assisted listening devices further exemplifies Universal's dedication to meeting the diverse needs of its guests.

By planning ahead, familiarizing themselves with the park's accessibility features, and utilizing the resources provided by Universal Guest Services, visitors with mobility impairments can look forward to a comfortable, enjoyable, and memorable visit to Universal Studios.


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