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Ticketmaster's Definition of "Wheelchair Accessible"

Ticketmaster's Definition of "Wheelchair Accessible"

When purchasing tickets for events through Ticketmaster, customers may come across the term "wheelchair accessible." This designation indicates that the venue provides specific seating options and facilities for individuals who use wheelchairs. These tickets are meant to ensure that attendees with mobility impairments can enjoy the event with as few barriers as possible. The areas designated as wheelchair accessible are required to provide space for a wheelchair, unobstructed views of the stage or event, and are often located in areas that do not require navigating steps.

Ticketmaster's system allows customers to directly select and purchase accessible seating, either online or by contacting customer service. Are wheelchair accessible seats only for wheelchairs? The accessibility features vary by venue but generally include ramps or lifts for entering the building, accessible restrooms, and parking spots close to the entrance. Venues hosting events sold through Ticketmaster are expected to comply with the Americans with Disabilities Act (ADA) which mandates public accommodations to be accessible to people with disabilities.

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Exploring Wheelchair Accessibility

When a ticket for an event is marked as wheelchair accessible on Ticketmaster, it indicates that the venue provides specific accommodations for individuals who use wheelchairs. These accommodations are designed to ensure that guests with mobility impairments can enjoy the event comfortably and safely.

Definition of Wheelchair Accessibility

Wheelchair accessibility refers to the design of products, devices, services, or environments for people who are using wheelchairs. A ticket marked with wheelchair accessibility implies that the venue has taken actionable steps to remove barriers that might prevent a wheelchair user from accessing and enjoying the event. These accommodations typically include:

  • Seating: Designated areas that are level and spacious enough to accommodate a wheelchair.
  • Pathways: Smooth, wide paths that allow for easy movement in and out of the venue.
  • Facilities: Accessible restrooms and services such as concession stands.

Ticketmaster's Accessibility Commitment

Ticketmaster recognizes the importance of accessibility for all guests and has committed to providing detailed information on wheelchair-accessible seating and facilities. This commitment includes:

  • Information: Clear and accurate details about accessible seating and other accommodations.
  • Booking: A streamlined process for purchasing accessible tickets.
  • Support: Customer service assistance to address accessibility-related inquiries and requests.

It is important for ticket buyers to look for wheelchair accessibility options when purchasing tickets on Ticketmaster, to ensure they receive the appropriate accommodations at their event.

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Purchasing Accessible Tickets

What does wheelchair accessible mean on ticketmaster? When seeking to attend an event, individuals who require wheelchair accessible seating have specific needs that must be met. Ticketmaster designates these seats distinctly to ensure accommodation suitability.

How to Identify Accessible Seating

Ticketmaster identifies wheelchair accessible seating with clear symbols or filters in the event listing. Customers should look for the universal wheelchair icon or select the 'Request Accessible Tickets' option when searching for seats. Venues often have designated areas that are compliant with the Americans with Disabilities Act (ADA). Hence, these seats are designed to offer space for a wheelchair and may include companion seating as well.

Booking Process for Wheelchair Accessible Seats

The booking process for wheelchair accessible seats on Ticketmaster is typically straightforward:

  1. Select the Event: Choose the desired event from Ticketmaster's inventory.
  2. Accessibility Option: Click on the 'Request Accessible Tickets' link or the wheelchair icon accompanying the event.
  3. Fill Details: Provide relevant details regarding the number of seats, type of accessibility required, and any additional accommodations needed.
  4. Complete Purchase: Follow the prompts to complete the purchase, ensuring all accessibility requirements are clearly indicated.

Please note that for some events, customers may also need to reach out directly to the venue or call a dedicated customer service line provided by Ticketmaster for personalized assistance with their booking.

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Seating Arrangements

When purchasing tickets through Ticketmaster, patrons in need of wheelchair accessible seating will find options designed to accommodate their needs. These seating arrangements ensure that every attendee has a positive experience during the event.

Types of Wheelchair Accessible Seats

Wheelchair accessible seats on Ticketmaster are designated areas within a venue specifically designed to accommodate patrons who use wheelchairs. These seats are located in various sections of the venue to provide a range of viewing experiences. Contrary to a common misconception, wheelchair accessible seating is not exclusive to patrons who permanently use wheelchairs; it also accommodates those with temporary mobility impairments or those who cannot transfer into a standard seat. It's essential for users to check the available seating options and their locations:

  • Flat floor space to accommodate the wheelchair user.
  • Removable chairs in case the patron prefers to transfer from the wheelchair.
  • Seating options offering unobstructed views.

Companion Seating Policies

Ticketmaster provides companion seating. Here's what patrons need to know:

  • Each wheelchair accessible seat typically has the option to purchase at least one companion seat.
  • Additional companion seats may be available but can vary based on the event and venue.
  • Companion seats are intended to be adjacent to the wheelchair accessible seat.
  • Tickets for companion seats are to be purchased simultaneously with wheelchair accessible seats to ensure group seating.

Venue Accessibility Features

When a ticket is marked as wheelchair accessible on Ticketmaster, it indicates availability of specific features at the venue that enhance accessibility for individuals with mobility impairments.

Accessible Facilities and Amenities

Venues listed with wheelchair accessible options provide areas that are specifically designed for wheelchair seating. Seating areas are typically located at various locations to ensure a good view of the event and may include companion seating. Restrooms, concession stands, and water fountains are designed to comply with the Americans with Disabilities Act (ADA) standards for accessibility, ensuring paths of travel are unobstructed and facilities are usable by individuals in wheelchairs.

  • Wheelchair Accessible Seating Areas: Multiple options throughout the venue.
  • ADA Compliant Facilities: Restrooms, concession stands, and water fountains.

Service and Support at Events

Attendants at these events are trained to provide assistance to individuals with disabilities. Services might include guiding a person to their seat, helping with navigation through the venue, or assisting with any special requirements throughout the event.

  • Assistance Services: Help with seating, navigation, and special requirements.
  • Trained Staff: Knowledgeable about the venue's accessible features and services.

Accessible features are subject to vary by venue and event. Ticket buyers are encouraged to contact customer service for specific information about the accessibility of the venue and services offered at individual events.

Frequently Asked Questions

This FAQ section provides detailed information on wheelchair accessible seating options available through Ticketmaster and guidance on addressing any related concerns.

Common Queries Regarding Wheelchair Accessible Seating

Q: What exactly does "wheelchair accessible" mean when booking through Ticketmaster?
A: When a ticket is listed as "wheelchair accessible" on Ticketmaster, it means that the seating is designed to accommodate individuals who use wheelchairs. These areas offer the necessary space for a wheelchair and typically include easy access to entry and exit pathways.

Q: Can someone who does not use a wheelchair book a wheelchair accessible seat?
A: No, wheelchair accessible seating is reserved for guests who require the accommodations due to mobility disabilities. Friends or family accompanying someone with a disability can, however, be seated in the adjacent companion seating areas.

Handling Issues and Complaints

Q: Who should patrons contact if they encounter issues with wheelchair accessible seating at an event?
A: If there are any issues with wheelchair accessible seating at the event, patrons should contact the venue's customer service or the event staff immediately. They are equipped to assist with seating problems and ensure compliance with accessibility requirements.

Q: How can guests file a complaint about wheelchair accessible seating after an event?
A: Guests can file a complaint directly with Ticketmaster’s customer service or the event venue’s customer service department. It's beneficial to provide specific details of the incident to facilitate a constructive resolution to the complaint.

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Additional Resources for Accessibility

When looking for wheelchair-accessible options on Ticketmaster, it is crucial to know where to find additional assistance and how to provide feedback for future enhancements.

Advocacy and Legal Rights

Ticketmaster patrons with accessibility needs may consult various advocacy groups and legal resources for support. Organizations like the American Association of People with Disabilities (AAPD) and the National Disability Rights Network (NDRN) serve as valuable allies, offering guidance on how to secure one's rights to accessible seating and services at live events. These entities are instrumental in ensuring compliance with Americans with Disabilities Act (ADA) regulations, under which Ticketmaster must operate.

Future Improvements and Feedback

Ticketmaster encourages feedback regarding accessibility features to continually improve the user experience. Customers can contact Ticketmaster directly through their Customer Service for any accessibility concerns or suggestions. Furthermore, Ticketmaster periodically reviews its policies and engages with accessibility consultants to enhance its services. By providing feedback, users contribute to the betterment of Ticketmaster's accessibility options for people who require wheelchair-accessible seating and features.

Conclusion 

Ticketmaster's commitment to wheelchair accessibility ensures that individuals with mobility impairments can enjoy live events with ease and comfort. By offering designated wheelchair accessible seating, clear booking procedures, and trained staff to assist at events, Ticketmaster strives to provide an inclusive experience for all attendees.

The availability of companion seating and ADA-compliant facilities further supports the needs of those with disabilities. Patrons are encouraged to utilize the resources provided and reach out to customer service with any concerns or feedback, contributing to an ongoing effort to improve accessibility for all. Whether it's through advocacy, legal support, or direct communication with Ticketmaster, the goal is to ensure that every customer's experience is positive, dignified, and in line with the highest standards of accessibility.

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