Shipping
After placing your order, please allow about 1 to 3 business days (Mon-Fri) to process your order and get it shipped out of the warehouse. After that, please allow another 4 to 5 days on the road. Generally, we tell our customers to expect a delivery within 5 to 8 total days from the day of purchase. We use standard ground shipping (UPS or FedEx) for most items, but larger items such as beds or recliners require freight shipping and usually take about 1 to 3 weeks for delivery. If you order a larger item that requires freight delivery, the shipping company will call you about a week before the estimated delivery date to schedule the drop off. Expedited shipping is currently not an option. We do not ship to Hawaii, Alaska, any U.S. Territory, APO/FPO, or any other international address. Please note that orders could arrive in multiple packages. These shipping times are only estimates, as we occasionally experience delays due to supply chain issues.
Returns
If you have any issues with your item, we are just a phone call or email away. We offer returns within 30 days of the purchase date, except for FreeRider and EWheels products, which have a 14-day return policy. EZ Carrier items have a 10-day return window. Please note that Journey and Tzora items are non-returnable. To start a return, contact us at info@restoremobility.com or call 800-971-5369. To qualify, the item must be in new and unused condition, and in the original box and packaging. You will be responsible for two fees: return shipping and, in some cases, a restocking fee. Restocking fees vary by item, ranging from none to 5%-25%. Since each vendor has different policies, please contact us for details about your specific item. Once your return is accepted, we will provide instructions on how and where to send your package. Please note that most add-on accessories and any white glove delivery fees are non-refundable.
Package Refusal
If you choose to refuse the package for any reason, it will be processed as a standard return, and all applicable return fees, including return shipping, restocking fees, and processing fees, will apply as outlined above.
Package Undeliverable
If the package cannot be delivered due to circumstances beyond our control (e.g., a blocked driveway or the delivery truck being unable to access your location) but you still wish to receive the package, you will be responsible for any re-delivery fees. Additionally, you will be responsible for covering any storage fees incurred during the time required to arrange a new delivery plan.
Damages/Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return. Once approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@restoremobility.com.
Exchanges
The fastest way to ensure you get what you want is to go through the return process for the item you have, and once the return is accepted, you would then make a separate purchase for the new item.
Cancellations
If you wish to cancel your order, please contact us as soon as possible. Payments are typically captured at the time of shipment; however, for items that take longer to ship, such as backordered or larger items, we need to capture payment within 7 days of the purchase date anyway to prevent the payment from expiring. If the item has not left the warehouse, cancellations are usually straightforward, but we must confirm with the warehouse before issuing a refund. If the item has shipped, cancellation is not guaranteed. Products received due to late cancellation will be treated as normal returns, with all applicable fees outlined in the "Returns" section above. Refused packages are also treated as normal returns and subject to standard return and restocking fees as detailed in the "Package Refusal" section above.
Hello!
Why buy from us?
If you buy from us, you are supporting a small business. We operate with only 3 employees! And you can rest assured that if you have any issues with your item, we are only a phone call or email away. We only sell BRAND NEW equipment!
Also...
We offer all of the following:
- Free Gift(s) with Every Purchase
- No Sales Tax
- Returns within 30 Days (Some items have a 5% to 25% restocking fee)
- Free Shipping on All Items Storewide
- Excellent Customer Service (Phone, Email, and Live Chat)
- Lifetime Phone Support and Troubleshooting
- Manufacturer's Warranty on All Items
- Extended Warranties Available at Extra Cost (Cover Accidental Damage)
We are very appreciative that you have taken the time to explore our website. My name is Evan, the owner here at Restore Mobility. My family and I are here to provide you with the best mobility products, for the best prices, and most importantly, with the best customer service. We all know how it goes when you buy something from a big box store... You might run into an issue with your product, and try to reach out to the customer service department, only to be put on hold for 15 minutes, or end up chatting with a robot. We want you to feel as though you are shopping in a local store in your hometown, where a great sense of warmness is felt upon entering, and there are friendly people waiting at the front counter to provide you with all of the answers to your questions. We value integrity and honesty, and we strive to provide exactly that for every single customer that we work with. Please never hesitate to email or call us with any questions and we will get back to you either immediately, or as soon as we see the notification that you have contacted us.
Sincerely,
-Evan
Owner
Price Match Guarantee
We are committed to offering you the best value for your dollar with the lowest prices — guaranteed! If you find a lower price (excluding shipping and handling) on an identical item anywhere in the U.S., we'll match it! Please follow the instructions below.
Before you place an order:
Email us at info@restoremobility.com and tell us:
- the specific title of the item you are interested in
- the lowest price that you have seen for the product
Then, we will adjust the price before your purchase.
After you've placed an order:
Email us at info@restoremobility.com and tell us:
- your order number
- the lowest price that you have seen for the product
Then, we will refund the appropriate amount.
